Got into an accident? Key things you must do and how motor insurance/takaful helps.
October 27, 2024
8 factors that influence the cost of motor insurance premium/takaful contribution
October 29, 2024Guide to essential
motor services by your
insurer/takaful operator
Just like putting on your seatbelt, having proper motor insurance or takaful protection is crucial for a better driving experience. Ensuring your peace of mind on the road is not just important – it’s essential.
Here’s a list of services you should consider when choosing a motor insurance company or takaful operator.
On-the-go and online
Seamless digital experience
Choose insurers and takaful operators that offer a seamless digital experience, linking all parties involved in the claims process. Imagine a system where the workshop receives your claim details electronically, you get real-time updates on the repair progress, and the insurer or takaful operator handles the payment directly – all through a user-friendly online platform.
This linked approach ensures clear communication, transparency, efficiency, and convenience for everyone involved.
Ot-to Guide 1
Tailored coverage choices
Motorists aren’t one-size-fits-all, and neither are their insurance or takaful needs. To address this, insurers and takaful operators offer a wide variety of products for you to choose from. Whether you require comprehensive coverage for ultimate peace of mind or a more basic third-party liability policy, there should be an option to suit your budget and risk tolerance.
Many insurers and takaful operators also allow you to customise your coverage with add-on options. This could include:
24/7 support at your fingertips
Roadside assistance anytime, anywhere
In the event of a breakdown, a flat tyre, or a dead battery, your insurer or takaful operator will dispatch a tow truck to your location, often free of charge if it’s within policy or certificate limits.
Some providers even offer on-site repairs or fixes for minor issues, getting you back on the road quickly. This not only saves you the hassle of arranging your own towing but also ensures a qualified professional handles the situation.
Ot-to Guide 2
- Helpline assistance: 24 hours, 7 days a week
- Guide you towards obtaining towing services by approved workshops
- Provide information and answer basic or common enquiries on motor insurance or takaful claim
- Refer to your respective insurer’s/takaful operator’s hotline.
Network of trusted repair workshops
Efficient claims submission and processing
Ot-to Guide 3
Embracing a digital-first approach
- Digital Roadside Assistance (DRA) is changing the way help is delivered, offering a faster and more convenient experience in case of an emergency. Imagine requesting roadside assistance with just a few taps on your smartphone!
- Process automation will streamline back-office tasks, leading to faster claims processing and improved efficiency for both the motorist, insurer and takaful operator.
Towards a connected insurance and takaful journey
Timeliness
Transparency
Transformative Customer Experience
Disclaimer: The information is provided for general information only. PIAM and MTA make no representations or warranties in relation to the information, including but not limited to any representation or warranty as to the fitness for any particular purpose of the information to the fullest extent permitted by law. While every effort has been made to ensure that the information provided in this article is accurate, reliable, and complete as of the time of writing, the information provided in this article should not be relied upon to make any financial, investment, real estate or legal decisions. Additionally, the information should not substitute advice from a trained professional who can take into account your personal facts and circumstances, and we accept no liability if you use the information to form decisions.