A guide to understanding Own Damage Knock-for-Knock (OD-KFK)

Being involved in a car accident can be stressful. However, understanding your motor insurance and takaful coverage is crucial for a smooth claims process. This guide will explain the Own Damage Knock-for-Knock (OD-KFK) claim, where you’ll learn to navigate the claim process smoothly and get back on the road quickly.

What is Own Damage Knock-For-Knock (OD-KFK) Claim?

If you’re in a car accident where the other party is clearly at fault, consider an Own Damage Knock-for-Knock (OD-KFK) claim for faster claims processing if you have comprehensive coverage. This means claiming from your own insurer or takaful provider for repair costs, even if you’re not at fault.

Your No Claim Discount (NCD) entitlement will not be affected and you can claim the excess that you had paid from the insurer of the third party. However, it’s essential to check with your insurer/takaful operator for specific eligibility criteria.

Panduan pertama #Ot-to

OD-KFK claim is made possible because all insurance and takaful companies in Malaysia signed the revised Knock-for-Knock agreement (dated 18 March 1987 and revised in June 2001).

Benefits of OD-KFK claim

It’s a win-win – you get your vehicle fixed faster, and your No Claim Discount (NCD) stays intact!

When can you file an OD-KFK claim?

OD-KFK is available for private cars with comprehensive motor insurance or takaful plans. It’s always a good idea to confirm with your insurer or takaful operator to ensure that OD-KFK is included in your motor policy/certificate as there are some exceptions, such as:

Third party bodily injury is involved, regardless of who is at fault.
If the vehicle driven is foreign-registered, and the insurer/takaful operator is not located in Malaysia.
Commercial vehicles like bus, taxi, limousine, or hire and drive vehicles as specific terms and conditions apply for commercial vehicles.

Alternatively, you can make a claim under Own Damage, which is only applicable if you have a comprehensive insurance policy/takaful certificate. However, do note that you will lose your NCD as the rate will go back to 0% during your next insurance/takaful renewal.

Panduan ke-2 #Ot-to

For all Own Damage Knock-for-Knock claims that are submitted by policy owners/takaful participants with comprehensive policies/takaful certificates, the General Insurance and Takaful Operator (GITO) shall settle claims arising from uninsured/uncovered losses i.e. Excess and Compensation for Assessed Repair Time (CART).

What do I do if I cannot make a claim using OD-KFK?

If you are not eligible for an OD-KFK claim, you have two choices to get your compensation and vehicle repaired. File a claim under:

Third Party Property Damage (TPPD) Claim, where you can file a claim against the other driver’s insurer/takaful operator.
Own Damage (OD) Claim, where you can claim from your own insurer/takaful operator.

Panduan ke-3 #Ot-to

Don’t negotiate, admit or repudiate any claim without consent from your insurer/takaful operator and don’t authorise repair without their consent.

6 necessary documents to submit to your insurance company/takaful operator

Hubungi pengendali takaful/syarikat insurans anda

Use your insurer/takaful operator’s dedicated channels to initiate the OD-KFK claim, such those below.

Digital roadside assistance (DRA) application
Agent or intermediary
Dedicated claims line
Online customer portal
Customer service branch

Choose the channel that’s most convenient to you, and one that meets your specific needs.

Panduan ke-4 #Ot-to

Know these important terms!

Pampasan untuk Tempoh yang Dianggarkan Compensation for Assessed Repair Time (CART)
The amount payable by the other party’s insurance company/takaful operator for the number of days it takes to repair your car as assessed by the adjuster (not the number of days your car is in the workshop). Remember to keep the original receipts for taxi fare or car rental to claim for CART.

Penambahbaikan pula

Police letter informing which party is compounded for road traffic offence

When an old part is replaced with a new original part.
You bear the partial cost of the new original part (depending on your car’s age).

Peringatan: Always prioritise safety. If you’re involved in an accident, make sure that everyone involved is okay, and then contact the authorities if necessary. With a little planning and the OD-KFK option, getting your car back in good shape can be a breeze.

Remember to check your policy/certificate details too, and if you have any questions, your insurer/takaful provider is always happy to help!

Artikel ini adalah sebahagian daripada kempen ‘Jom, Level Up’ di bawah Liberalisasi Secara Berperingkat 2.0, Program Pendidikan Pengguna (CEP), oleh Persatuan Insurans Am Malaysia (PIAM) dan Malaysian Takaful Association (MTA).

Penafian: Maklumat-maklumat yang diberikan adalah untuk pengetahuan umum sahaja. PIAM dan MTA tidak membuat sebarang perwakilan atau jaminan berkenaan maklumat-maklumat ini, termasuk dan tidak terhad pada apa-apa perwakilan atau jaminan berkenaan dengan kesesuaian bagi tujuan tertentu bagi maklumat tersebut sejauh mana yang dibenarkan dari sisi undang-undang-undang. Meskipun usaha-usaha sudah dilaksanakan untuk memastikan maklumat yang diletakkan dalam artikel ini adalah tepat, boleh dipercayai dan lengkap ketika tempoh penulisan, maklumat yang diberikan dalam artikel ini tidak sepatutnya diberi kebergantungan untuk membuat sebarang keputusan berkaitan kewangan, pelaburan, hartanah atau undang-undang. Tambahan lagi, maklumat ini tidak sepatutnya menggantikan nasihat daripada individu professional terlatih yang boleh mempertimbangkan fakta dan situasi peribadi anda, dan kami tidak menanggung sebarang liabiliti jika anda menggunakan maklumat ini untuk membuat sebarang keputusan.

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